Field Service Technician

Summary of Job Description:

The ideal candidate will effectively support customers, inside sales, and field sales through phone, email, and on-site assistance. This role requires a self-motivated, proactive, and versatile team player who excels in a dynamic environment that demands strong troubleshooting and problem-solving skills.

Essential Duties and Core Responsibilities:

• Address and resolve customer technical issues through phone/email, including system, electrical, and mechanical troubleshooting.
• Assess equipment needs, provide best practice recommendations, offer preventative maintenance suggestions, and oversee overall lifecycle management to ensure optimal performance and longevity of the equipment.
• Maintain in-depth knowledge of Grieve oven and furnace products.
• Deliver effective customer service to both external customers and internal Grieve resources.
• Travel to job sites for equipment start-up, training, troubleshooting, and repair.
• Participate in new product development, field testing, and production release processes.
• Generate accurate and timely quotes for parts and repairs of Grieve equipment.
• Create technical communications as needed.
• Successfully collaborate with all critical stakeholders, internal and external.
• Support Grieve sales representatives through training to enhance their competencies and ensure high-quality customer service for end customers.
• Conduct uniformity testing on industrial ovens.
• Complete special projects as assigned.

Qualifications/Skills:

• Associate degree in Electronics Engineering Technology or equivalent
• At least three years of experience in testing, troubleshooting, and repairing industrial electrical/electronic equipment
• Demonstrated technical competence in electrical and mechanical industrial machinery systems
• Proficiency in reading and understanding electrical schematics
• Knowledge of gas burner systems and safety principles is a plus.
• Deep understanding of temperature controllers and recorders; familiarity with PLC systems is a plus.
• Basic computer skills required; AutoCAD and SolidWorks experience is a plus.
• Excellent communication and interpersonal skills, with a focus on delivering exceptional customer service
• Strong problem-solving, critical thinking, and troubleshooting abilities
• Ability to work well independently or as part of a team.
• Familiarity with National Electric Code and NFPA regulations is a plus.
• Willingness to travel as needed up to 40%

Benefits Include:

• Medical, dental, vision insurance
• Life insurance
• 401(k)
• Profit sharing
• Paid holidays

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